> Our Satisfaction Guarantee
If you need help finding a hotel that is open, call us at 1-800-916-4508.
Our Satisfaction Guarantee
If you are not satisfied with your hotel, we will compensate you in a way you consider fair.
The only hotels excluded from this guarantee are those we rate as low or very low.
To Request a Refund
Simply send an email to firstname.lastname@example.org and tell us what happened. Please include your Military-Hotels confirmation ID.
We in turn will contact the hotel to see if its managers will make things right. If they won't, we will.
If you decide not to stay at the hotel you reserved, please send us a copy of your receipt from a nearby hotel for the same night.
This guarantee is limited to the cost of your hotel room, excluding optional extras. We will refund you for one room for one night, and we will do our best to find you a better nearby hotel for any additional nights.