Home > Our Satisfaction Guarantee
If you need help finding a hotel that is open, call us at 1-800-916-4508.

Our Satisfaction Guarantee

If you are not satisfied with your hotel, we will compensate you in a way you consider fair.

The only hotels excluded from this guarantee are those we rate as low or very low.

To Request a Refund

Simply send an email to service@military-hotels.us and tell us what happened. Please include your Military-Hotels confirmation ID.

We in turn will contact the hotel to see if its managers will make things right. If they won't, we will.

If you decide not to stay at the hotel you reserved, please send us a copy of your receipt from a nearby hotel for the same night.

This guarantee is limited to the cost of your hotel room, excluding optional extras. We will refund you for one room for one night, and we will do our best to find you a better nearby hotel for any additional nights.

  • Why Book Here?
    • No fees
    • Lowest price guarantee
    • Pay at hotel in most cases
    • If you don't like your hotel,
      we'll refund your money.
    • Cash rewards + hotel points too
  • See more reasons

Made in the USA

© 2024 Military-Hotels.us, LLC. All rights reserved.

About Us | Terms of Use | Privacy Policy | Security | Cash Rewards | Contact Us
Our Better Business Bureau rating is A+ Read our Better Business Bureau report